For many older adults, learning to use technology can feel confusing or even intimidating. Buttons look different after every update, messages pop up asking for passwords, and new scams seem to appear every week. Families often want to help but are not sure how to make the process easier or less stressful.

I often meet people who simply want to stay in touch with their children and grandchildren but feel nervous about making a mistake. A little patience, structure, and understanding from family members can make a huge difference. Here are a few simple ways to help older relatives feel more confident using technology.

1. Go slowly and repeat steps

When teaching something new, take your time and keep the pace gentle. Show each step clearly and encourage your relative to do it themselves. Repetition helps build memory and confidence, especially when learning new apps or settings.

2. Write down simple instructions

Many people like to have a small list of steps they can refer back to. Use clear words such as “open Chrome” or “tap the blue icon” instead of technical terms. A written guide gives them something to hold onto and reduces anxiety.

3. Set up devices for simplicity

Remove unnecessary apps, increase text size, and place the most-used icons on the home screen. These small adjustments make everyday use easier and help prevent confusion.

4. Encourage safe habits

Explain how to recognise scam emails or strange pop-ups. Show how to check if a message is genuine by looking at the sender’s address or confirming with the company directly. Practising these steps together builds awareness and safety.

5. Celebrate small successes

Each time your relative sends a message, joins a video call, or learns a new skill, acknowledge it. Encouragement creates motivation and helps them see technology as something friendly and useful.

Families play a vital role in helping older people stay connected and independent. With a little patience and the right support, technology can help bridge generations, bringing families closer together through video calls, shared photos, and online conversations.

At Troubleshoot IT, I provide friendly, one-on-one sessions across Darwin and the Northern Territory, and remote support throughout Australia. Together, we help people of all abilities learn to use their devices safely, confidently, and with a sense of pride.