Technology can open up a whole new world, but for many people it can also feel confusing or intimidating. At Troubleshoot IT, I often meet people who simply want to feel comfortable using their phone or computer without worrying about making a mistake. With a little guidance and patience, anyone can build confidence online.

Here are a few simple habits that make a big difference.

1. Keep your device updated

Regular updates help your phone or computer run smoothly and protect it from security risks. When your device asks to install an update, say yes. It may take a few minutes, but it helps keep your information safe.

2. Use strong, memorable passwords

Create passwords that include a mix of letters, numbers, and symbols. Try a short phrase that is easy for you to remember but hard for others to guess. Avoid reusing the same password for every account.

3. Think before you click

If an email or message feels suspicious, trust your instincts. Do not open links or attachments from people you do not know. Scammers often pretend to be from banks or government agencies. When in doubt, check directly through the official website or call the organisation yourself.

4. Back up your important files

Save your photos and documents somewhere safe, such as a USB drive or cloud storage. That way, if your device stops working, you will not lose your memories or important information.

5. Stay connected with family and friends

Technology is not just about security, it is also about connection. Video calls on FaceTime, Teams, or Zoom help people stay close even when they live far away. Social media, email, and messaging apps can help reduce loneliness and bring families together.

At Troubleshoot IT, I help people across Darwin and the Northern Territory, as well as clients Australia-wide through remote sessions, to feel confident using technology safely. Whether you need help setting up a phone, learning to use MyGov, or understanding online security, I provide patient one-on-one support for people of all abilities.