Privacy Policy

Last updated:

Who we are

Troubleshoot IT (sole trader), Northern Territory, Australia. Contact: support@troubleshootit.com.au

What we collect

• Contact details and booking information
• Service and support notes you provide
• Account details (if you register)
• Technical/usage data (IP address, device/browser, pages viewed)
• Cookies and similar technologies (see Cookie Policy)

Why we collect it

To provide and improve our services, manage bookings and invoices, communicate with you, maintain security, comply with laws, and run analytics (aggregate insights only).

Disclosures & overseas recipients

We use third-party providers for hosting, email, file storage and images (e.g. Hostinger, Microsoft 365, Sirv, and analytics if enabled). Some may be located outside Australia. We take reasonable steps to ensure they protect your information consistent with the Australian Privacy Principles.

Access, correction & complaints

To access or correct your personal information, or to complain about privacy handling, email support@troubleshootit.com.au. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Security & retention

We use reasonable technical and organisational measures to protect personal information. We keep data only as long as needed for business and legal purposes, then securely delete or de-identify it.

Notifiable Data Breaches

Where required by law, we will notify affected individuals and the OAIC of eligible data breaches.

Changes

We may update this policy by posting a new version on this page.