Refunds & Cancellations

Change of mind

• Cancel ≥ 24 hours before: full refund or free reschedule.
• Cancel < 24 hours before: 50% fee or one paid reschedule.
• No-show: session charged in full.

Australian Consumer Law

If a service fails to meet consumer guarantees, you are entitled to a remedy under the ACL.

How to request

Email support@troubleshootit.com.au with your booking details.